Our Pick-Up Policy
*Last Updated: 2/15/24*
At Beyond The Impression, we offer the convenience of designated pick-up options for our local customers. This pick-up policy is designed to ensure a smooth and efficient process for those choosing to collect their orders directly from our location.
1. Eligibility for Pick-Up:
- In-store or designated pick-up is available for eligible orders based on product availability and your location.
2. Selecting Pick-Up Option:
- During the checkout process, you will have the option to designated pick-up as your preferred delivery method.
- Ensure that you provide accurate contact information to facilitate communication regarding your pick-up.
3. Notification and Confirmation:
- Once your order is ready for pick-up, you will receive a notification via email or phone, depending on the contact information provided during checkout.
- Wait for confirmation before arriving to collect your order.
4. Pick-Up Location and Hours:
- Our pick-up location and operating hours will be communicated to you during the confirmation process.
- Please ensure that you collect your order within the specified pick-up hours.
5. Timely Pick-Up:
- It is important to pick up your order within 2 days from the notification date. Failure to do so may result in the order being canceled, and applicable fees may apply.
6. Order Changes:
- Changes to the pick-up location or contact information must be communicated to our customer service team at Hello@beyondtheimpression.com as soon as possible.
7. Returns and Exchanges:
- If you wish to return or exchange items from an order placed for pick-up, please refer to our standard return policy.
8. Contact Us:
- If you have any questions or concerns about the pick-up process, please contact our customer service team at Hello@beyondtheimpression.com. We are here to assist you.
Beyond The Impression reserves the right to update or modify this pick-up policy at any time without prior notice. We appreciate your cooperation in adhering to these guidelines and thank you for choosing Beyond The Impression.
Sincerely,
Customer Service Team