Our Pick-Up Policy

*Last Updated: 2/15/24*

 

At Beyond The Impression, we offer the convenience of designated pick-up options for our local customers. This pick-up policy is designed to ensure a smooth and efficient process for those choosing to collect their orders directly from our location.

 

1. Eligibility for Pick-Up:

  • In-store or designated pick-up is available for eligible orders based on product availability and your location.

2. Selecting Pick-Up Option:

  • During the checkout process, you will have the option to designated pick-up as your preferred delivery method.
  • Ensure that you provide accurate contact information to facilitate communication regarding your pick-up.

3. Notification and Confirmation:

  • Once your order is ready for pick-up, you will receive a notification via email or phone, depending on the contact information provided during checkout.
  • Wait for confirmation before arriving to collect your order.

4. Pick-Up Location and Hours:

  • Our pick-up location and operating hours will be communicated to you during the confirmation process.
  • Please ensure that you collect your order within the specified pick-up hours.

5. Timely Pick-Up:

  • It is important to pick up your order within 2 days from the notification date. Failure to do so may result in the order being canceled, and applicable fees may apply.

6. Order Changes:

  • Changes to the pick-up location or contact information must be communicated to our customer service team at Hello@beyondtheimpression.com as soon as possible.

7. Returns and Exchanges:

  • If you wish to return or exchange items from an order placed for pick-up, please refer to our standard return policy.

8. Contact Us:

  • If you have any questions or concerns about the pick-up process, please contact our customer service team at Hello@beyondtheimpression.com. We are here to assist you.

Beyond The Impression reserves the right to update or modify this pick-up policy at any time without prior notice. We appreciate your cooperation in adhering to these guidelines and thank you for choosing Beyond The Impression.

Sincerely,

Customer Service Team