Customizing Policy

*Last Updated: 2/15/24*

At Beyond The Impression, we understand the importance of personalization and the desire to create unique products that reflect your individual style. Our customizing policy outlines the guidelines and procedures for customizing our products to ensure a seamless and satisfying experience for our valued customers.

 

1. Customization Options:

  •   Beyond The Impression offers customization options for select products, including but not limited to personalized designs, colors, and text. Look for the "Customize" button on eligible product pages to explore available options.

2. How to Customize:

  • Click on the "Customize" button on the product page to access our customization tool.
  • Follow the provided instructions to input your desired customization details, such as text, colors, or design preferences. (Up charges will apply).
  • Preview your customized product to ensure it meets your expectations before proceeding to checkout.

3. Customization Limitations:

  • While we strive to accommodate various customization requests, there may be limitations based on the product type or design constraints.
  • Please refer to individual product pages for specific customization guidelines and restrictions.

4. Review Your Customization:

  • Before completing your purchase, carefully review your customized product, including text, colors, and design elements, to ensure accuracy.
  • Once an order is placed, changes to customizations may not be possible, so it's crucial to verify the details beforehand.

5. Communication:

  • Our customer service team is available to assist you with any questions or concerns regarding the customization process. Contact us at Hello@beyondtheimpression.com for prompt assistance.

6. Customized Product Returns:

  • Due to the personalized nature of customized products, returns are generally not accepted unless the product is defective or there was an error on our part.
  • If you receive a defective or incorrect customized item, please contact our customer service team within 2 days of receiving your order for resolution.

7. Production Time:

  • Customization may require additional production time. The estimated delivery date will be provided during the checkout process, considering both standard processing and customization time.
8. Quality Assurance:
  • Beyond The Impression is committed to delivering high-quality customized products. Our team reviews each order to ensure that it meets our quality standards before shipping.

Sincerely,

Customer Service Team